Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable Australian and international privacy laws.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

• —Communicate with you.
• —Provide, fulfill, and manage rental reservations, logistics, and handoffs.
• —Comply with applicable legal obligations.
• —Enforce our Terms of Service, Rental Agreements, and Curation Standards.
• —Protect or defend the Services, our rights, and the rights of our community (renters, lenders, and studio partners).

What Personal Information We Collect

1. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• —Basic contact details: Name, residential address, mobile phone number, and email address.
• —Order and rental transaction information: Name, billing address, postal/delivery address, payment confirmations, booking dates, sizing preferences, and communication history regarding pickups or drop-offs.
• —Lender & verification details: For lenders and high-tier hires, identity verification details, payout preferences, and bank transfer information processed via our payment infrastructure.
• —Condition & quality control media: Pre-dispatch inspection video recordings, return condition photographs, and dispute claims submitted through our condition check workflows.
• —Account information: Username, hashed credentials, and platform preferences.
• —Customer support and dispute information: Messages, notes, and records you share when opening a ticket, reporting an issue, or communicating with Circa 01 support.

2. Information We Collect through Cookies and Tracking Technologies ("Usage Data")

We automatically collect certain information regarding your interaction with the Services. We use cookies, log files, web beacons, and similar tracking technologies.

Usage Data may include device details, browser type, network connection information, IP address, browsing behavior, items added to a saved rack or bag, and session interactions across our platform.

3. Information We Obtain from Third Parties

We may obtain information about you from third-party service providers who assist our operations, including:

• —Infrastructure & hosting providers: Cloud infrastructure, platform management, and database services that host our application.
• —Payment processors (such as Stripe): Secure payment processors who collect and tokenize credit/debit card information, billing addresses, and vaulted off-session payment credentials to manage rental fees, incidentals, cleaning surcharges, or security claims. We do not store raw card numbers on our servers.
• —Logistics & courier providers (such as Australia Post): Delivery and tracking scan updates to monitor parcel lodgements, transit times, and delivery confirmations.

How We Use Your Personal Information

• —Facilitating Rentals and Platform Operations: To fulfill rental bookings, verify dispatch timelines, process security vaults, disburse lender payouts, facilitate local pickups or postal shipments, and process post-hire return inspections.
• —Dispute and Condition Resolution: To review pre-dispatch inspection media, evaluate reported flaws or damages, assess cleaning surcharge claims, and resolve disputes between users fairly.
• —Security and Fraud Prevention: To verify identity, detect potential bad-faith activity, safeguard physical inventory, and ensure platform accountability.
• —Customer Support & Communications: To provide real-time updates regarding rental deadlines, return countdown alerts, order receipts, and customer service inquiries.
• —Marketing & Drops: To share drop alerts, seasonal lookbooks, platform updates, and exclusive releases (you can opt out of promotional messages at any time).

Cookies and Local Storage

We use cookies and local storage tokens to maintain authenticated user sessions, retain user interface preferences (such as preview access states), and understand how our community interacts with our catalog.

You can configure your browser to reject or delete cookies; however, certain functional aspects of the application (such as maintaining your login session or active rental cart) may not function properly without them.

How We Disclose Personal Information

We do not sell your personal data. We disclose personal information to third parties solely for legitimate operational and business purposes, including:

• —Counterparties in a Rental Transaction: Sharing necessary delivery names, destination addresses, or designated pickup details between renters and lenders to facilitate physical garment handoffs and returns.
• —Service Providers: Third-party partners handling cloud storage, payment gateway processing, automated transactional notifications, and postal delivery.
• —Professional and Legal Compliance: Where required by law, subpoena, or to enforce our Rental Agreement, protect community inventory, or recover unreturned pieces.

We have disclosed the following categories of personal information over the past 12 months for business operational purposes:

• —Identifiers: Basic contact details, profile IDs, and order/dispatch references.
• —Commercial Information: Rental records, transaction logs, dispute resolutions, and payout statuses.
• —Internet/Network Activity: Usage logs, access timestamps, and device metrics.

User-Generated Content and Media

If you upload garment listings, lender profile bios, public reviews, or submit community photographs, that content may be publicly viewable across the platform. Pre-dispatch inspection videos and damage claim files are restricted to the relevant transaction parties (renter, lender) and Circa 01 operations staff.

Third-Party Websites and External Links

Our Site may link to third-party tracking portals (such as Australia Post), external design portfolios, or social media platforms (Instagram, TikTok). We are not responsible for the privacy practices or content of third-party websites.

Children's Data

Our Services are strictly designed for individuals aged 18 and older who are legally capable of entering binding rental contracts. We do not knowingly collect personal data from minors.

Data Security and Retention

We maintain technical and operational security controls designed to safeguard your data. However, no electronic transmission over the internet can be guaranteed as 100% impenetrable. We retain your transaction and rental history for as long as necessary to satisfy accounting obligations, manage long-tail disputes, comply with Australian taxation laws, and maintain active accounts.

Your Rights and Contact Information

Depending on your jurisdiction (including rights under the Australian Privacy Act 1988), you have the right to request access to the personal information we hold about you, request corrections to out-of-date information, or request account deactivation.

For any privacy-related questions, data requests, or account inquiries, please contact our team at:

• —Platform: Circa 01
• —Web: wear.circa01.com
• —Email: support@wearcirca.com
• —Location: Melbourne, Victoria, Australia